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We offer free shipping on all orders over $15 dollars!
All collars and leashes are fulfilled via Amazon’s world-class fulfillment network, with standard shipping taking 3-5 days. Express shipping options are available and will take 1-2 days depending on the option chosen. For any questions you may have regarding shipping contact us at firstname.lastname@example.org.
All other products are fulfilled with ground shipping within 5 to 7 business days. Some shipments may be delayed due to COVID-19. We appreciate your patience and understanding!
We gladly accept products in new condition for a full refund. You have 30 days to return items after you receive your shipment.
Please email email@example.com with “RETURNS” in the subject line, along with your Order # to receive a Return Form and Return Shipping Label. We will deduct $6 from your refund to cover return shipping costs.
While we are working on expanding our capabilities to include exchanges, please return the original item for a full refund and then place a new order for the correct item.
Returns are processed within 3-5 business days upon receipt of the package. We'll send you an email when your refund has been processed. If you choose not to use our Return Label, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your return.