FREE SHIPPING ON ORDERS OVER $15

Shipping and Returns

Shipping

We offer free shipping on all orders over $49 dollars!

All items are fulfilled via Amazon’s world-class fulfillment network, with standard shipping taking 3-5 days. Express shipping options are available and will take 1-2 days depending on the option chosen. For any questions you may have regarding shipping contact us at shipping@thepawsitive.co.

Return Policy

We gladly accept products in new condition for a full refund. You have 30 days to return items after you receive your shipment.

Please email returns@thepawsitive.co with “RETURNS” in the subject line, along with your Order # to receive a Return Form and Return Shipping Label. We will deduct $6 from your refund to cover return shipping costs.

While we are working on expanding our capabilities to include exchanges, please return the original item for a full refund and then place a new order for the correct item.

Returns are processed within 3-5 business days upon receipt of the package. We'll send you an email when your refund has been processed. If you choose not to use our Return Label, we recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your return.